Phase I of the project, which focuses on food assistance, lasted for 26 months with Octopus Card as the Stored Value Facility in view of its high penetration rate in Hong Kong. The key features of the CharityToday platform include:
- One-stop Digital Charity Search and Application System which allows the service users to search assistance schemes and submit applications online.
- E-charity Wallet Platform which serves as a financial assistance disbursement platform where the service users can claim the subsidy using their registered Octopus cards. With the Octopus cards, they can buy food at the listed restaurants, supermarkets or wet markets.
- System Data Analysis which provides analytical data for refinement of the operating model and user journey, as well as an overview of the gaps in needs.
- Evaluation and Impact Assessment on Phase I which gives insight for Phase II development.
Grantee
St. James' Settlement
Project Type
Capacity Building Project
Project Nature
Food
Major Beneficiaries
Low-income families
Approved Funding Amount
HK$5,011,568
Funding Period (months)
26
Status
Completed
Impact
The online platform allows service users to access assistance information more easily and effectively. They can enjoy convenience in terms of subsidy application, purchase of food items and reimbursement of subsidy. Apart from having more choices of food, service users can feel being worthy and respected in receiving the assistance. For service operators, the data provided by the platform facilitates them to have a better understanding of users’ needs, perform case assessments and deliver the service to a wider user group more efficiently.
In Phase I, over 4 400 beneficiaries were served with 50 NGO partners engaged.
Project Website